Report Performance Issues
Hi MYOB Team & Community, Since June 24 2026 we've had persistent timeout errors in our AccountRight file, mostly on sales, Profit & Loss and GL reports. We initially assumed this was EOFY load and would settle down. It hasn't. We're now three weeks into the new financial year and still hitting the same timeouts. We've stripped the data being loaded down to a bare minimum and the timeouts continue regardless. It's also broken our third-party apps connected to our file, as they hit the same timeout on transfer. This affects all users on our file, not one account or machine. Has anyone else experience these issues lately? If you've found a workaround, please share it. And if anyone from MYOB is monitoring this, we'd appreciate an actual explanation of what's causing it and a timeline for a fix, three weeks without reliable reporting has been incredibly challenging for our business at what is already one of our busiest times of year. Thanks.DIFFERENCE BETWEEN ACCOUNT RIGHT AND BROWSER VERSION ON P&L CASH REPORT
When I run a P&L Cash report in Account Right on Desktop I get very different COS and GP figures compared to the same report run in the Browser version. Markedly different! There doesn't seem to be a difference between the two versions when I run an accrual report. This is very concerning as the accountant only uses the Browser and I mostly use the Desktop. Each transaction seems to be the same, but there is a massive difference in reporting. Surely we can all agree that it is extremely important that both versions produce the same information. Can someone please explain why this is, and which version we should be relying on. Thank you
Employee Remuneration Report
Hi I'm looking for a report in MYOB Accountright Desktop or Online that will give me the employee's first and last name and Annual Salary Amount. Is there such a report or something that can be customised to suit? We want to check the updated Annual Salary amounts against other excel data for accuracy.
Limit User access to reports within a specific date range
I want to allow LIVE, READ ONLY USER ACCESS to the MYOB accountright cloud file for the purpose of due diligence. As the file has 9 financial years of data, can I LIMIT ACCESS TO A DATE RANGE. For example the last 3 FY's only, or a specified date range for them to generate and download reports?