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Sasha3's avatar
Sasha3
Member
2 hours ago

Report Performance Issues

Hi MYOB Team & Community,

Since June 24 2026 we've had persistent timeout errors in our AccountRight file, mostly on sales, Profit & Loss and GL reports. We initially assumed this was EOFY load and would settle down. It hasn't. We're now three weeks into the new financial year and still hitting the same timeouts.

We've stripped the data being loaded down to a bare minimum and the timeouts continue regardless. It's also broken our third-party apps connected to our file, as they hit the same timeout on transfer. This affects all users on our file, not one account or machine.

Has anyone else experience these issues lately? If you've found a workaround, please share it. And if anyone from MYOB is monitoring this, we'd appreciate an actual explanation of what's causing it and a timeline for a fix, three weeks without reliable reporting has been incredibly challenging for our business at what is already one of our busiest times of year.

Thanks.

Reports

2 Replies

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 hours ago

    Hi Sasha3,

    Thanks for laying this out so clearly. Ongoing timeout issues across reports, transfers and third-party apps definitely aren’t what we’d expect. If you haven’t already, it’s worth trying the steps here to clear the AccountRight cache, as that can sometimes help with performance issues: Clearing the AccountRight cache
     

    If the issue is still happening after that, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

  • Sasha3's avatar
    Sasha3
    Member
    2 hours ago

    Hi Earl, 

     

    Appreciate your quick message! 

     

    Confirming I have tried clearing the AccountRight cache. I spent 3.5 hours with a MYOB team member over the phone, she had control over my computer and went through this process to try and troubleshoot. She was going to pass on the issue to a specialist - I've followed up on my case now multiple times over the last couple of weeks with no response. We are desperate for a solution as this is really impacting our business.

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