Saving and Printing to PDF Error
when running MYOB reports then trying to save. After saving and going the document to re-open later. It won't open as its not PDF but rather a "26 File Type". I've had Nitro and our IT look at th...
Forum Discussion
Hi Chellie22051,
That doesn’t sound like normal report save behaviour. If the file is saving as a .26 file type instead of opening as a PDF, it may be worth having MYOB support check whether anything in the report export process is contributing to it. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account. In the meantime, Print to PDF, then save sounds like the cleanest workaround to keep things moving.
Cheers,
Doreen
i still have this issue and MYOB closed my case..... how can this be resolved.
Hi Chellie22051,
Thanks for raising this with us. It’s definitely odd that the case was closed when the issue still isn’t resolved. At the moment, we haven’t had any reported incidents about reports exporting with the wrong file type. As a next step, could you try switching the form you’re using for the report export and see if that helps? It’s also worth clearing your browser cache before giving it another go. If the same issue still happens, please reply directly to your case email so the team can have it reopened and investigated further.
Cheers,
Princess
I have replied and no response. i've also lodged another case and no response either. How do i clear the cache. i go to reports, then i have to print to PDF rather than export to PDF. If i export to PDF first then it saves the document as 26File not a PDF and it can't be opened.
