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Learoy's avatar
Learoy
Trusted Cover User
6 months ago
Solved

Error Message when saving an invoice

How do I start a "Live Chat"? 

I am having problems with a large item sales invoice. I am trying to change the Tax Code on the last item of the invoice and when I hit record. I get an error message stating that something has gone wrong, try again or close. 

 

I have restarted MYOB, restarted my PC, tried making the change on the Web version and still getting the same result. I had the same issue 2 days ago with the same invoice on trying to convert it from an order to an invoice.

 

Can someone please help me?

  • Learoy's avatar
    Learoy
    5 months ago

    Hi Genreve,

    I have contacted the data repair team in MYOB who have fixed this problem for me.

2 Replies

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    6 months ago

    Hi Learoy, 

     

    That “Something went wrong” message can pop up for a bunch of different reasons. The quickest way to sort it out is to grab your AccountRight log and send it over to the support team through a support request on MyAccount.

    Or if you’d rather chat, you can jump onto our live chat with MOCA, our virtual assistant, and we’ll help you out.

     

    Regards,
    Genreve 

    • Learoy's avatar
      Learoy
      Trusted Cover User
      5 months ago

      Hi Genreve,

      I have contacted the data repair team in MYOB who have fixed this problem for me.

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