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StephLees's avatar
StephLees
Contributing Cover User
28 days ago

Tough one

Hi I have a tough one, so I have a random amount remove itself from a data file.

So on 10/5/24 my accountant logged in, got GL and other reports that they needed for FY 2023.

The accountant said my Debtors is showing an out of balance amount of $245.11?  

 

After doing some digging I can see In my file I have a USD debtor for $262.81aud ($229.53USD) Invoiced in June 2023.  It is still there today showing as paid and closed which is correct.

But in my accountants debtors report, this customer/invoice is not even present at all.  

 

I opened a backup around same date as accountant ran the reports and the invoice is there..  

 

Today when I run the debtors as JUNE 30 2023 my file is now showing out of balance $17.70 ? which was not there when I ran the report in June 2023.

 

I have checked the GL today and nothing has changed for FY 2023

 

But if you add the out of balance that my Accountant has of $245.11 and my $17.70 it gives you the amount of the missing invoice $262.81

 

I have lodged a few calls with MYOB help with no help.  I had a similar thing happen with a supplier to which MYOB never returned calls or offered any solutions, so I hope this doesnt got that way as well.

 

If anyone has any ideas Id appreciate your advice 

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    28 days ago

    Hi StephLees,

     

    There might be an issue with how the transactions are being recorded or displayed in your AccountRight file. A few steps you can do to troubleshoot are to: 

     

    • Check for deleted or edited transactions. Sometimes, these transactions can cause discrepancies in your reports.
    • Run the Receivables Reconciliation Report to help you identify any discrepancies between your receivables and the general ledger. Ensure that your linked accounts for receivables are set up correctly.
    • Since you mentioned a USD debtor, ensure that all foreign currency transactions are recorded correctly and that exchange rates are consistent.

     

    I also recommend checking this link about auditing your records for receivables, payables, or inventory out of balance. If these steps don't resolve the issue, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. Please provide them with detailed information about the problem, including any steps you've already taken. This will help them assist you more effectively.

     

     

    Kind regards,

    Shella

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