Tough one

Hi StephLees,

There might be an issue with how the transactions are being recorded or displayed in your AccountRight file. A few steps you can do to troubleshoot are to: 

• Check for deleted or edited transactions. Sometimes, these transactions can cause discrepancies in your reports.
• Run the Receivables Reconciliation Report to help you identify any discrepancies between your receivables and the general ledger. Ensure that your linked accounts for receivables are set up correctly.
• Since you mentioned a USD debtor, ensure that all foreign currency transactions are recorded correctly and that exchange rates are consistent.

I also recommend checking this link about auditing your records for receivables, payables, or inventory out of balance. If these steps don't resolve the issue, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. Please provide them with detailed information about the problem, including any steps you've already taken. This will help them assist you more effectively.

Kind regards,

Shella