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VickiC3's avatar
VickiC3
Contributing User
7 months ago
Solved

Card errors?

I am trying to correct a payrun, that was recorded twice however not sent to the ATO.  I have 2 staff who i am unable to delete the transaction and when i try, i get an error message "Somethings gone...
  • Hannah_V's avatar
    Hannah_V
    2 years ago

    Hi, Mathilda. Thank you for this clarification and you are very much welcome!

     

    Yes, the security has been upgraded. However, you might tick the option  "Trust this device for 30 days" right before the upgrade. This is one of the possible reasons why it is not asking for two-factor authentication using the same device. 

     

    For us to drill down on what is causing this issue, can you please try doing this workaround: 

    - Try to sign in using a different device.

    - If you are using AccountRight, try to sign out. From Services, click sign out from AccountRight Live.

    - If you are using MYOB Business, click on the business name at the top right of the window and Log out. 

Princess_R's avatar
Princess_R
MYOB Moderator
7 months ago
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Hi VickiC3,

 

Seems like you’re having a tough time with that "Something went wrong" error message.  Since it happens multiple times and it's affecting your ability to process liability payments, there might be a bigger issue with your file or software. First, try clearing your AccountRight cache, as this can sometimes resolve odd behavior in the software. If you're still unable to delete the pay run after clearing the cache, please provide the last four digits of your serial number and the company file ID number that is impacted. 

 

If you need further assistance, don’t hesitate to reach out to support team or provide more details so we can help troubleshoot further.

 

Cheers,

Princess

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errors?","id":"message:878674","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:289013"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"conversation":{"__ref":"Conversation:conversation:878674"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:878674"},"body@stripHtml({\"truncateLength\":200})":" I am trying to correct a payrun, that was recorded twice however not sent to the ATO.  I have 2 staff who i am unable to delete the transaction and when i try, i get an error message \"Somethings gone...","body@stringLength":"448","rawBody":"

I am trying to correct a payrun, that was recorded twice however not sent to the ATO.  I have 2 staff who i am unable to delete the transaction and when i try, i get an error message \"Somethings gone wrong and AccountRight needs to close\"

 

this has happened no less than 10 times, and i am unable to process liability payments due to this.  Does the file need a fix? or is there something else i need to do? 

","kudosSumWeight":0,"postTime":"2024-09-09T16:03:10.005+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:878674_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":33},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I am trying to correct a payrun, that was recorded twice however not sent to the ATO.  I have 2 staff who i am unable to delete the transaction and when i try, i get an error message \"Somethings gone wrong and AccountRight needs to close\"

 

this has happened no less than 10 times, and i am unable to process liability payments due to this.  Does the file need a fix? or is there something else i need to do? 

"},"Conversation:conversation:878674":{"__typename":"Conversation","id":"conversation:878674","solved":true,"topic":{"__ref":"ForumTopicMessage:message:878674"},"lastPostingActivityTime":"2024-09-10T10:45:59.306+10:00","lastPostTime":"2024-09-10T10:45:59.306+10:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:878674":{"__typename":"ModerationData","id":"moderation_data:878674","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:878674_1":{"__typename":"Revision","id":"revision:878674_1","lastEditTime":"2024-09-09T16:03:10.005+10:00"},"AcceptedSolutionMessage:message:878713":{"__typename":"AcceptedSolutionMessage","id":"message:878713","conversation":{"__ref":"Conversation:conversation:878674"},"author":{"__ref":"User:user:292938"},"revisionNum":1,"uid":878713,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"parent":{"__ref":"ForumTopicMessage:message:878674"},"subject":"Re: Card errors?","moderationData":{"__ref":"ModerationData:moderation_data:878713"},"body":"

Hi VickiC3,

\n

 

\n

Seems like you’re having a tough time with that \"Something went wrong\" error message.  Since it happens multiple times and it's affecting your ability to process liability payments, there might be a bigger issue with your file or software. First, try clearing your AccountRight cache, as this can sometimes resolve odd behavior in the software. If you're still unable to delete the pay run after clearing the cache, please provide the last four digits of your serial number and the company file ID number that is impacted. 

\n

 

\n

If you need further assistance, don’t hesitate to reach out to support team or provide more details so we can help troubleshoot further.

\n

 

\n

Cheers,

\n

Princess

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","postTime":"2024-09-10T10:45:59.306+10:00","lastPublishTime":"2024-09-10T10:45:59.306+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":26},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Staffing_and_Payroll/message:878674/message:878713","readOnly":false,"editFrozen":false,"body@stringLength":"1252","rawBody":"

Hi ,

\n

 

\n

Seems like you’re having a tough time with that \"Something went wrong\" error message.  Since it happens multiple times and it's affecting your ability to process liability payments, there might be a bigger issue with your file or software. First, try clearing your AccountRight cache, as this can sometimes resolve odd behavior in the software. If you're still unable to delete the pay run after clearing the cache, please provide the last four digits of your serial number and the company file ID number that is impacted. 

\n

 

\n

If you need further assistance, don’t hesitate to reach out to support team or provide more details so we can help troubleshoot further.

\n

 

\n

Cheers,

\n

Princess

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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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