Forum Discussion

Captain_CJ's avatar
Captain_CJ
Contributing User
3 months ago

Read Only access

How do I create a user account so they can only have Read Only access. And can I limit them to just see a certain part of Account Right (Jobs reports)?
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Shella_A's avatar
Shella_A
MYOB Moderator

Hi Captain_CJ, 

 

Thanks for the quick reply. I get that you're having trouble seeing the "User Access" option in MYOB as an administrator. This issue is caused by a corruption in the user profiles. However, I've made some adjustments to the account. Please log out, clear your AccountRight cache, and log back in again to see if it fixes the issue.

 

If the issue persists, please feel free to let us know or reach out to our virtual assistant, MOCA, on our website for immediate assistance.

 

Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

 

 

Kind regards,

Shella

Captain_CJ's avatar
Captain_CJ
Contributing User
3 months ago

Shella, No luck. I even rebooted my machine and I still do not have access to the Users menu

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    3 months ago

    Hi Captain_CJ, 

     

    Thanks a lot for giving the reboot a shot and testing if the fix did the trick.

     

    Based on everything in your file, it seems like your UserID might not have the administrator role added from inside the file. Here's what you can do: get another admin to open up the User Access and add the Administrator role to your UserID. Your user ID should look something like the screenshot below.

    The other admin just needs to locate your User ID and add the User role Administrator. And if they're not sure which userID belongs to you, you can click the "Switch company file user" to see what autofills the User ID box to identify your it.

    If you're still running into issues accessing the User Access menu after giving this a whirl, you might want to swing by help sites like myob.com/support or myaccount.myob.com to find MOCA, our trusty virtual assistant. MOCA's usually great for quick queries and assistance, and if they can't help, they'll seamlessly pass you over to our live chat team.

     

    If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

     

    Thanks,
    Genreve