Our API integration suddenly stopped working for all of our customers. We are receiving an error for a missing/inactive key.
We logged into our Developer account to find ALL registered apps were no longer there.
How do we get assistance restoring these, as they were not deleted by our team but have somehow disappeared, rendering our integration broken. This is kinda terrifying...
We've found the exact same thing, missing ALL our registered apps.
We are receiving errors "API key is missing or inactive" constantly.
How does something like this even happen? We need help ASAP getting these restored as our customers rely on these integrations for their business to function.
Looking forward to a resolution,
Adrian
Hi there,
We are having the same issue with our integrated software. We get the same error message "API key is missing or inactive".
Apparently as others are experiencing, the MYOB connection is gone, but no-one in our team deleted anything.
Can this be resolved urgently? Our business is at a standstill without the integration working.
The update we received is that our app integration 'expired' in Feb of this year. There was zero communication to us around this. I can't even find any documentation anywhere stating that registered apps expire after a point in time?
This would require new keys to be issued (which isn't automatic) and approved (which also isn't automatic), a production deploy of the new keys on our side AND every one of our customers to disconnect/reconnect their MYOB integration inside our platform.
As it stands, our integration is still down and we're struggling to get any meaningful assistance from the support teams. The first reply to our support ticket simply said 'Expired'. Nothing else. A single word. That was it.
That's both ridiculous and scary. How can MYOB do this and not inform anyone? Or document it very visibly to everyone.
The strange thing is we had multiple accounts, all created at different dates and yet they've all "expired" at the same time? That makes no sense.
MYOB would love some official assistance here. We rely on you to do business and this is hugely impactful.
Thanks,
Adrian
Anyone receive any meaningful updates on this? We haven't. And now the Developer Portal is displaying an error ("We have encountered some issue, please try again later or contact support") which is preventing us from even being able to attempt to register a new app. We've literally gone backwards from where we started earlier today, with essentially no help from support.
