All registered apps have disappeared
Our API integration suddenly stopped working for all of our customers. We are receiving an error for a missing/inactive key. We logged into our Developer account to find ALL registered apps were ...
Forum Discussion
The update we received is that our app integration 'expired' in Feb of this year. There was zero communication to us around this. I can't even find any documentation anywhere stating that registered apps expire after a point in time?
This would require new keys to be issued (which isn't automatic) and approved (which also isn't automatic), a production deploy of the new keys on our side AND every one of our customers to disconnect/reconnect their MYOB integration inside our platform.
As it stands, our integration is still down and we're struggling to get any meaningful assistance from the support teams. The first reply to our support ticket simply said 'Expired'. Nothing else. A single word. That was it.
That's both ridiculous and scary. How can MYOB do this and not inform anyone? Or document it very visibly to everyone.
The strange thing is we had multiple accounts, all created at different dates and yet they've all "expired" at the same time? That makes no sense.
MYOB would love some official assistance here. We rely on you to do business and this is hugely impactful.
Thanks,
Adrian
Anyone receive any meaningful updates on this? We haven't. And now the Developer Portal is displaying an error ("We have encountered some issue, please try again later or contact support") which is preventing us from even being able to attempt to register a new app. We've literally gone backwards from where we started earlier today, with essentially no help from support.
Hi Factory , that's a very serious situation. I presume by support you mean the API support team. Just in case you are not aware, or for anyone else reading this, support requests must be submitted via https://apisupport.myob.com/hc/en-us/requests/new. The old developer email address has been long retired.
Hi Factory
Thanks for your post.
We apologize for the delayed response and any impact caused. This change was an unintended impact of some planned development work we had. We have restored access for those developer partners impacted. If you're still seeing further issue, please use this link Contact MYOB Developer Team to log a ticket.
Thanks
Priya Selvaraj
