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raybookkeep's avatar
raybookkeep
Experienced User
1 month ago
Solved

Connect to 3rd party app but says I'm not the admin

Hi all, I tried to connect to a 3rd party app, but received an error message saying that I'm not the admin. We have been using both MYOB and that 3rd part app for many years and it's the first time ...
  • nic-acc-addons1's avatar
    nic-acc-addons1
    1 month ago

    Further to my previous message, a few of our affected cutomers reported the message does appear, but  doesn't cause any issues and the connect button will work.

nic-acc-addons1's avatar
nic-acc-addons1
Trusted User
1 month ago

Hi Ray,

 

I'm the lead dev for a third-party integrator and we have a number of customers experiencing the same issue. I suspect it's a general problem with MYOB and the recent updates they made.

 

We've had a number of customers with success using the OWNER account as opposed to ONLINE ADMIN/FILE USER. So you could try a different login and see if it helps.

 

Saying that, we've had other customers with issues with OWNER, so it's really hit and miss.

 

MYOB informed us they have rectified the issue last week, but it seems only for some and not everyone. If i hear more from them, i'll post an update (hopefully won't forget).

 

Regards

 

Nic

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