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osawa's avatar
osawa
Member
2 hours ago

Developer Access requests going unanswered – is anyone processing them? (ticket #53046)

Hi all,

 

Is the MYOB Developer Access program still being actively processed? Is anyone else seeing long delays?

 

We're an existing AccountRight customer and we've applied for Developer Access for an in-house integration. So far we haven't had a single human reply:

 

  • Mar 2026: email to the Advanced ISVs address, no reply
  • Sep 2026: follow-up to the same address, no reply
  • Oct 2026: ticket #53046 via apisupport.myob.com, auto-acknowledgement only (the 5-business-day window has passed)
  • Nov 2026: escalation email to the Advanced ISVs and Ecosystem addresses, no reply yet

This doesn't seem to be just us. Another member posted the same problem in May (ticket #50205) and that thread still has no reply: MYOB developer account | MYOB Community 

 

Our integration is built and tested. The only thing we're waiting on is the client credentials, and we're ready to pay the Developer Access fee.

 

A few questions:

 

  1. Has anyone received Developer Access keys recently? How long did it take?
  2. Is there a different contact or channel we should be using?
  3. If anyone from MYOB sees this, could you check ticket #53046?

Thanks

3 Replies

  • Mike_MYOB's avatar
    Mike_MYOB
    Community Manager
    1 hour ago

    Hi osawa​ , sorry it has taken a long time to get a response. I have followed up the ticket #53046 with the team and they have said they should be able to get a reply to you by end of day today.

  • osawa's avatar
    osawa
    Member
    2 hours ago

    Hi Mike_MYOB and ROC_MYOB,

     

    I hope you don't mind me reaching out directly. I noticed you have both kindly offered to follow up developer tickets for other members, and I would be very grateful if you could do the same for us.

     

    We have been contacting MYOB about Developer Access since March 2026 (two emails, then ticket #53046 on 26 October), but unfortunately we haven't received a reply yet. It is becoming fairly urgent for our business, so if you could check on ticket #53046 or let us know who would be the best person to contact, we would really appreciate it.

     

    Thank you very much for your help.

  • osawa's avatar
    osawa
    Member
    52 minutes ago

    Thank you so much, Mike_MYOB – really appreciate you following this up. We'll keep an eye out for the reply.

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