Yes, I have benefitted from the advice given by Steve_PP but it is too much to expect him to keep on helping with on-going issues. He may have solved this problem and has helped a few of us to do so too but some of us do have on-going issues.
I have just had to promise a user that their latest renewal will be extended to reflect the period that they cannot use our system. They will not be the only ones. That on top of not getting new sales until we have this solved.
if MYOB were advised that the change would be transparent to all add-ons they perhaps did not understand what a variety of add-ons there are out there. Also such statements from people/organisations selling something need to be taken with a full handful of salt. Some testing would have been in order and roll-back immediate once the problem emerged.
What they should have done is leave the existing structure/process in place, implement the new one via a different URL and notify all of us developers as to what they were doing and that they would be closing down the original after we all had sufficient time to adapt, say sometime next year. that would provide time for everyone both within MYOB and us developers to test in development, not on live systems.
I still think this demonstates a shocking lack of proper change management process.
