Forum Discussion

MAJackie's avatar
MAJackie
Contributing User
4 years ago

Error code 504 connection to API has timed out

Hi, We run Accountright and also utilise Subscribe HR software. When we try to sync the 2, Subscribe HR often shows:  ERROR: Response code: 504. Message: {"Errors":[{"Name":"GatewayTimeout","Messag...
Mike_James's avatar
Mike_James
Ultimate Cover User
4 years ago

Hi MAJackie , this error, and error 500 (Internal Server Error) can only be resolved by SubscribeHR themselves.

 

From time to time, calls to the API will be rejected at the 'front gate', and the only solution is for the external program to make the same call again. Usually the second request gets through, although we allow up to 6 retries, the maximum I've ever seen is 4.

 

SubscribeHR need to amend their program accordingly. 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.