Forum Discussion

MAJackie's avatar
MAJackie
Contributing User
4 years ago

Error code 504 connection to API has timed out

Hi, We run Accountright and also utilise Subscribe HR software. When we try to sync the 2, Subscribe HR often shows:  ERROR: Response code: 504. Message: {"Errors":[{"Name":"GatewayTimeout","Messag...
Mike_James's avatar
Mike_James
Ultimate Cover User
4 years ago

Hi MAJackie , this error, and error 500 (Internal Server Error) can only be resolved by SubscribeHR themselves.

 

From time to time, calls to the API will be rejected at the 'front gate', and the only solution is for the external program to make the same call again. Usually the second request gets through, although we allow up to 6 retries, the maximum I've ever seen is 4.

 

SubscribeHR need to amend their program accordingly. 

Mike_James's avatar
Mike_James
Ultimate Cover User
4 years ago

PS - to the moderators - the MYOB Business API forum does not appear to be listed in the revamped "Browse Community" drop-down.

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