Error Connecting Windows App to MYOB
As of today several users are reporting issues with connections from our windows application to MYOB. I believe it is related to the underlying use of Internet Explorer as a part of the e...
Forum Discussion
Hi Trish_Lee LiamM DilipB & Matiu
I have an update from our internal team that was investigating this. Thanks for your patience.
This is related to the 3rd party app developers using an old version of IE that has not been supported since 2022.
The developers of these apps will need to upgrade to a supported browser in order for services to be restored.
I understand that this is disruptive for your businesses and your customers, but it will be up to the app developers to resolve this for you.
Kind regards, Mike
Mike - to confirm, due to an acknowledged change in MYOB you are requesting all third parties rebuild, re-test, re-package, re-certify, and redeploy their applications across their entire user base? This means that MYOB will not be making any further updates in their systems to resolve this?
HI Liam, thats correct, MYOB is unable to keep supporting these browsers and it is up to the 3rd party developers to update to a supported browser.
This will not be all 3rd parties, only those who have not already upgraded from an unsupported browser.I think this is going to give the lawyers some interesting opportunities. Whether the end users go after the software vendor, or us the 3rd party developers or MYOB themselves is irrelevant.
The damage done to all of us will be irreparable.
The last time we had an issue like this was with the Xero API and Xero went out of their way as a priority to find the solution. They did everything possible to make sure the Xero end user did not have a long outage.
MYOB should be considering the same. Blaming us without providing a solution will ultimately damage the MYOB end users.
I would suggest you make a change or find a solution urgently. To expect your MYOB end users to not be able to update their system over the weekend could cause major workload pressures. Even more so for those companies who do Payroll.
