Forum Discussion

MetisSystems's avatar
MetisSystems
Cover User
6 years ago

Error when updating to 2019.2.1

Hi there,

 

I am trying to update to 2019.2.1 from the MY Myob site and I continually receive an error stating 'The feature you are trying to use is on a network resource that is unavailable.  Click OK to try again, or enter an alternate path to a folder containing the installation package MYOB.AccountRight.API.AddOnConnector.Installer.ms in the box below' (see image attached).  

I have done a search on my computer for that folder containing the installation package and changed the folder to it however I am still receiving this error.  

Can someone please assist?

Greatly appreciated

  • Maxine_BC's avatar
    Maxine_BC
    Former Staff
    6 years ago

    Hey MetisSystems,

     

    Thanks for posting on the community forum.

     

    Are you able to try the Server Edition?  You can find the download link for this here- MYOB Software Downloads.

     

    If this fails I would recommend contacting IT as it may be trying to use the system folders which might be redirected to a network host.

     

    I hope this response has been helpful, please reach out if you have any more questions.

     

    **If this response has been useful, please click the "Accept As Solution" button to help other users find this information.**

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