Forum Discussion

HethBennett's avatar
HethBennett
Experienced User
2 years ago

Journals no longer being created

Hi all, my payroll problems are not yet resolved. The journals are not posting to my MYOB file and if I try to log in I get the error message as attached. I really need to sort this out and would app...
  • HethBennett's avatar
    HethBennett
    2 years ago

    Hi there, ok I've managed to get back online but now I am getting the attached fault message. Really don't know what to do here! Thanks for any assistance.

Celia_B's avatar
Celia_B
MYOB Staff

Hi HethBennett 

 

Thank you for your post. 

 

The team was aware of this and found a way to resolve the error. In order to resolve it, I would recommend reinstalling the software using the below link which would the necessary files. 

 

https://exo.myob.com/MYOBPayroll/EAP/2023.1/MYOBPayroll2023-1.exe

 

 

Please feel free to post again. I'm happy to assist further.

 

If my response has answered your inquiry please click "Accept as Solution" to assist other users in finding this information.

 

Cheers, 

Cel 

HethBennett's avatar
HethBennett
Experienced User
2 years ago

Hi Cel, I did this and the last recorded transaction is now for 16 March. The other transactions are in my backup but when I restored using the latest backup I cannot create journals any more.

I'm really not sure what to do next!

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.