Forum Discussion

Cover User

6 years ago

Login EX: encountered a communication error

I am receiving a communication error this morning. "Login Ex: Encountered a communication error (https://api.myob.com/accountright) Are there any known issues?

TrevorAH

Contributing Cover User

My add-in has started failing today with the same error message. I'm investigating this too.

TrevorAH

Contributing Cover User

6 years ago

Upgrading the AccountRight API from 2016.2.99 to 2018.1.144 fixed this for us.

ParamRamanan
6 years ago
Hi TrevorAH
can you please advise how to get the version of the connector,
2018.1.4 installer only contains the connector version 2.21.6556
- Triboss
  Valued User
  6 years ago
  Hi, you need to update the SDK, not the addon connector:
  https://www.nuget.org/packages/MYOB.AccountRight.API.SDK/
  - Jacob_S
    Former Staff
    6 years ago
    Hi MTBuilder
    
    Thanks for reaching out. Last week we made a security change to our API meaning we will no longer accept connections using TLS1.0. As @Triboss has said, you will need to update the SDK and ensure you are using TLS1.1 or greater.
    
    Here is a link to our blog post which has more information on this - http://myobapi.tumblr.com/post/177017431449/tls10-no-longer-supported
    
    Thanks,
    Jacob
    MYOB API Team
    
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