Duplicating invoices and sales numbers
I have been reading the community forum and finally worked out how to enter it !!!!! I have cleared my cache as advised. This is a problematic issue that keeps cropping up. We are sending out invoic...
Forum Discussion
Hi Borrett012,
I get that you're having trouble with duplicate invoice numbers and missing leading zeros, and I'm sorry to hear about the long wait time you've experienced. If clearing the cache didn't do the trick, you could try manually entering the sequence number and entering 000 at the beginning when creating a new invoice. This might reset the invoice number sequence. If you're still stuck, feel free to reach out or connect with our virtual assistant, MOCA, for help on our website. And don't worry, if MOCA can't sort it out, you'll be automatically put through to our live chat team.
Cheers,
Princess
thank you, I did as you said and restarted with the 000 sequence, it appears to have worked. thanks again
Hi Borrett012,
You're welcome! I'm glad to hear that the solution worked for you! If you encounter any problems or need further assistance, don't hesitate to start a new post again.
Cheers,
Princess
