Forum Discussion

petss255's avatar
petss255
Contributing User
15 days ago

Inventory items with 16 decimal place value for stock on hand

I have a number of inventory items which either have up to 16 decimal place value for stock on hand, or negative (minor decimal) value.  I've tried using Count Inventory/Adjust Inventory but this does nothing to resolve this problem! HELP!!

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator

    Hi petss255,

     

    To resolve the issue with long decimal places, our support team will need to run a script on your file. you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount, and they'll be able to assist you with this process.

     

    Regards,

    Sai

  • petss255's avatar
    petss255
    Contributing User

    I've been on hold for support now for over an hour and Moca doesn't understand. All I need is a script run by MYOB.

     

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator

      Hi petss255,

       

      If MOCA is unable to help, you are supposed to be routed to the live chat team which can continue with your concern. Alternatively, you can create a support ticket from the MyAccount window. 

       

      Regards,
      Genreve