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LeighaPecnik's avatar
LeighaPecnik
Experienced User
2 months ago

MYOB not sending automatic emails on sales

Hi,

I have noticed that our MYOB Accountright product is not sending invoices from sales to the customer despite the automatic emails ticked on. Sometimes the invoice goes to the customer and other times its not and the customer has not receiving the invoice or any other attachments. This was never the case before until the last few months i have had customers complain about not receiving their invoice. I have had to print it as a PDF and send through our Office email that way. This is very time consuming.

Could someone let me know how to fix this issue or does anyone have any solutions on how to proceed.

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    2 months ago

    HI LeighaPecnik,

     

    To resolve the problem with your AccountRight not sending automatic emails for invoices, here's what you can do to troubleshoot the issue:

     

    1. Check Email Status and Errors:

    • Go to the Sent Emails option in your software.
    • Locate the specific invoice you sent and click on it.
    • Select View All Activity to review the status of the email or check for any error messages.

    2. Adjust Email Preferences:

    • Navigate to Setup > Preferences > Emailing.
    • Untick the box that says, "Send Emails Using AccountRight" and click OK.
    • Close AccountRight completely.
    • Reopen AccountRight, go back to Setup > Preferences > Emailing, and tick the "Send Emails Using AccountRight" box again.
    • Try to resend the invoice and check if it now works.

     

    If the problem continues, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They can check if the email is blacklisted or if there are any additional underlying issues affecting email delivery.

     

    Regards,

    Sai

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