Forum Discussion

KatieMcL's avatar
KatieMcL
Experienced User
2 months ago

New today - 2 FA log-ins

This is a ridiculous situation for sole practitioner bookkeepers/accountants, working in their home office or such like.   

This morning I started the time clock in my MYOB desktop version, typed up what I was doing, and then 4 hours later I wanted to go in and stop the clock.    Yep, I logged in to a message that said the programmed had timed out.   The time entry was not saved, access to the program completley denied. Useless.

Then I have 3 MYOB desktop accounts open for the 3 entities one my client's has, and I need to check across the 3 entities for certain entries....  Yep, they time out, so I am now spending ages per day logging back in.   Surely one can have a choice for their individual situation, as to the level of log in security the choose.    

This is so counter productive and annoying to say the least.   

  • AmandaCL's avatar
    AmandaCL
    MYOB Moderator

    Hey KatieMcL 

    We are aware of customers facing issues when trying to open and use their file. We have temporarily disabled the inactivity timeout for AccountRight while we look into this and you'll need to restart AccountRight to pick up the change. At this point, we're unsure if its related to the inactivity changes but will make sure to update you as soon as I have more information.