Forum Discussion

CCA2018's avatar
CCA2018
Contributing User
1 year ago

Unable to log in

For the past 1.5weeks I haven't been able to log in, keep getting this page msg;   Sorry, we weren't able to load this page   It was working one day and not the next. My IT dept has looked into ...
Earl_HD's avatar
Earl_HD
MYOB Moderator
1 year ago

Hi CCA2018 ,

Thanks for your post. 

Receiving this error message can be quite frustrating. To fix it, I recommend clearing your browser's cache and history or trying to log in from a different browser or device.

If you're still experiencing issues, why not try our virtual assistant, MOCA? It's designed to dive deeper into problems like this. Give it a go!

You can engage with MOCA through myob.com/support for any queries or assistance you might need. If MOCA can't provide the help you need, our live chat team is ready to pick up where MOCA left off.

Feel free to post again, we're happy to help!

Regards,
Earl

  • CCA2018's avatar
    CCA2018
    Contributing User
    1 year ago

    Hi Earl

    IT Dept cleared cache and history, even set up a new profile and still couldn't log in, I have even removed firewalls. 

    3 members of your live team have tried to help.

    My IT Dept thinks it 'maybe stuck in a session' and MYOB needs to clear it.

     

    I run 4 business' with different subscriptions and cannot log into any of them.

     

    I run a windows 11 laptop

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