Hi
I am set as administrator role with access to the CRM module and mass emails. The CRM module is enabled.
However, i still cant access the mass email menu
All I would like to do is send an 'announcement' email to all employees. Please help if you can.
Hi Celeste ,
Sorry for the delayed reply, your post came through in a board that is supposed to be closed to new posts. I apologize for the confusion, and have checked in with our forum team to make sure this doesn't happen to anyone else.
Any future questions, please use the Acumatica community forum per below:
MYOB Acumatica community support has been moved to the MYOB boards in Acumatica community forum, to make sure users get answers more relevant to their product.
You can reach these boards by using the below link:
https://community.acumatica.com/myob-user-discussions-299
This post is read only, so if you need further support please create a new post in the Acumatica board with your specific questions.
Very briefly on your original question:
Generally behaviour as you describe, where you can't access a menu, will be due to a combination of:
User Roles
&
User Licences.
If you have the User Roles required to access the screen, then you might not have the correct User Licences. Payroll only users, for example, may not have access to all CRM screens due to licence restrictions.
