Forum Discussion

Cameron01's avatar
Cameron01
Contributing User
5 years ago

MYOB AE Tax 2020 - Lodgement Error CMN.ATO.GEN.XML04

Hi,

 

I am receiving the following error code on lodgement of a 2020 Tax Return: CMN.ATO.GEN.XML04.

 

Summary: A mandatory field has not been completed.

 

Details: The element 'Dividends' in namespace 'http://www.sbr.gov.au/ato/incdtls' has incomplete content. List of possible element expected: 'AddressDetailsCountryC, DividendTotal' in namespace 'http://www.sbr.gov.au/ato/incdtls'. Hint: while processing parent element [Dividends] child mandatory element [DividendTotal] was not found.

 

I cannot see where this error is. I have entered Company name, # of account holders, country of residence, share account, and dividend totals. Can you please assist?

 

Many thanks

  • Jesh_D's avatar
    Jesh_D
    Former Staff
    5 years ago

    Hi Cameron01 

     

    Thank you for your post. 

     

    Can you please check for me if the # of account holders field has a value of 1 or greater? If this value is zero, this could be the reason to why you would be receiving this error.

    • Leighroy004's avatar
      Leighroy004
      Cover User
      5 years ago

      Our office has the same error as well as the Error CMN.ATO.GEN.XML03 on a number of returns. we have checked and the dividends have been entered correclty. We cannot pin point any issue. Is there further know issues regarding this section of the returns?

      • Cameron01's avatar
        Cameron01
        Contributing User
        5 years ago

        Hi Leighroy,

         

        We were able to fix the issue by deleting the dividend schedule completely and then re-entering. Appears as though this bug appeared after an update.

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