Hello,
one of our employees is having issue getting onto the partner dashboard from MYOB AE. when clicking on the live button it takes them to the login scren and once logged in takes them to the screen below. never have seen it before so im not sure how to fix it. when clicking on the select practice button nothing shows up
Hi MattCrisp
This issue occurs when the employee account isn't authenicated with the your portal correctly.
To resolve you will need to re authenticate their my.dot email address.
To do this, login to MYOB AE and then open their employee record.
Ensure Inactive is not ticked.
Then in the task bar at the side, click on Edit My.dot MYOB details. Note down the email and then remove this. Then click Ok. If you receive any warnings - click ok.
Then click on Edit My.dot MYOB Details again and re key in the email address and click ok.
Then ask them to access Live/Partner Dashboard again.
