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KevinBirks's avatar
KevinBirks
Contributing Cover User
22 days ago
Solved

preparing BAS function is not working

  Subject: Issue with BAS Download Function   Hi everyone,   I usually use this function to download a filled-in copy of the BAS, which allows me to quickly check the numbers before submitting. ...
General
  • AidenC's avatar
    AidenC
    22 days ago

    Hey Kevin!

     

    Thanks for your message. Unfortunately we are not aware of any issues with BAS outside of lodging which is an issue we are investigating with the ATO at the moment.

    A few things I would recommend checking:
    1) If your system (desktop PC) time is correct to-the-minute, if this time is not correct this can cause a number of issues with syncing with the ATO and MYOB servers. We always recommend setting up syncing system time automatically within your system clock settings.

    2) If your contact sync is green and running. You can find your contact sync on your server in the taskbar and if the icon is red, rather than green we recommend contacting our team so we can investigate this further for you.

    If you have checked the above and are still experiencing this issue (or are unsure of any of the steps) I recommend contacting our support team on 1300 555 117 so we can investigate this further for you.

    Please let me know if you have any further questions!

     

    Cheers,
    Aiden.

karen-bomac's avatar
karen-bomac
Experienced User
20 days ago

Hi Kevin

 

It's not just you. Lots of other users are having this problem. The status hub says that you can continue to lodge, but that's simply not true. Every time I've tried to access the ATO portal for a week now, it tells me it is unable to connect to the ATO. MYOB have not given any indication of when this will be fixed.

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