Forum Discussion

jhp's avatar
jhp
Experienced Cover User
8 months ago
Solved

ABA file error - Bank Statement Text dropping to the next line in the ABA file

Hi,   I have never had any issues with ABA files in the past. Recently however, I have been adding new suppliers and entering their bank details as normal. When I go to create an ABA file for payme...
  • PriyaSelvaraj's avatar
    PriyaSelvaraj
    8 months ago

    Hi jhp 

     

    Thanks for your post. This sounds like an unusual issue; I recommend navigating to the Bank details section and ensuring the "Include self-balancing transaction" option is ticked. Additionally, make sure there are no special characters in the statement text. 

    If the issue persists kindly share the error message, you're encountering while uploading the file and a screenshot of the supplier card via private message and we can look into this further.

     

    Regards

    Priya Selvaraj

PriyaSelvaraj's avatar
PriyaSelvaraj
MYOB Moderator
8 months ago

Hi jhp 

 

Thanks for your post. This sounds like an unusual issue; I recommend navigating to the Bank details section and ensuring the "Include self-balancing transaction" option is ticked. Additionally, make sure there are no special characters in the statement text. 

If the issue persists kindly share the error message, you're encountering while uploading the file and a screenshot of the supplier card via private message and we can look into this further.

 

Regards

Priya Selvaraj

  • jhp's avatar
    jhp
    Experienced Cover User
    8 months ago

    Thank you for your response PriyaSelvaraj 

     

    Selecting "Include self-balancing transaction" option has worked!