Forum Discussion

LornaC's avatar
LornaC
3 years ago

ABA File Error

I'm getting the following error when trying to load the ABA file into NAB bank:

 

Error 317647:  The direct entry file cannot be imported.  Please return to your payroll or accounting system to correct the file and try again.

 

I have tried creating the file twice. 

 

Any suggestions?  Thanks

  • Sam_R's avatar
    Sam_R
    Former Staff
    3 years ago

    Hi LornaC,

     

    Thank you for your post. 

     

    I have seen some cases where the bank file will become corrupted if it has been opened before uploading it to the banking portal. Could you confirm you are not opening the file after it has been downloaded?

     

    In addition to the above, I would also ensure you have entered a 'Direct User Entry ID' entered into your banking details. 

     

    Do let me know if I can assist any further. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • Bookerwiz47's avatar
      Bookerwiz47
      3 years ago

      Hi Sam,

       

      I am having the same problem with the error message with NAB and MYOB aba file. Same error message.

      I have made multiple transactions previously on the same day and I did not make any changes in MYOB or with my NAB bank account? I have gone back to my MYOB and re-entered the details and created new aba file and still did not work.

      Please advise.

      Thank you

      • Sam_R's avatar
        Sam_R
        Former Staff
        3 years ago

        Hi Bookerwiz47,

         

        Thank you for your post. 

         

        Could you please confirm you have the correct Direct Entry User ID entered? This number is generally provided by your bank.