Thank you Genreve,
Clearing cache does not help. Here is the process:
1. Select transaction from "Unmarked Transactions" window
2. Click Add Transaction
3. Choose "Use Recurring"
4. A new window opens over the original transaction window
5. I enter details and click "Record" and the window closes leaving the original one open
6. The transaction remains unchecked in the "Reconcile Accounts" window
7. I then go back and choose "Match Transaction" and choose the same transaction
8. The transaction still remains unchecked in the "Reconcile Accounts" window
9. I need to manually check the transaction
Hi SCan,
Thanks for confirming and my apologies for the late response. If you have recurring transactions where the account number is missing in a line, this can lead to the failure of all recurring transactions. Consequently, you would need to delete and recreate all recurring transactions in such cases.
Please do let me know how you go on this.
Regards,
Earl
Thank you Earl. The account number is not missing in any transaction. The steps to the problem are outlined above. This would appear to be a bug.
Hi SCan,
If it appears that this might be a software issue, I've sent you a private message to collect additional information. This will help us conduct a more thorough investigation to assist you further.
Looking forward to hearing from you soon!
Regards,
Earl
Hello Earl, did you receiove my private message reply?
