Forum Discussion

SCan's avatar
SCan
Experienced User
2 years ago

AccountRight recurring transactions in manual reconciliation

When manually reconciling from a statement, choosing "Add Transaction', and in the transaction window choosing "Use Recurring" opens a new transaction window on top of the first one. Upon completing ...
Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi SCan,

Thanks for confirming and my apologies for the late response. If you have recurring transactions where the account number is missing in a line, this can lead to the failure of all recurring transactions. Consequently, you would need to delete and recreate all recurring transactions in such cases.

Please do let me know how you go on this.
Regards,
Earl

SCan's avatar
SCan
Experienced User
2 years ago

Thank you Earl. The account number is not missing in any transaction. The steps to the problem are outlined above. This would appear to be a bug. 

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi SCan,

    If it appears that this might be a software issue, I've sent you a private message to collect additional information. This will help us conduct a more thorough investigation to assist you further. 

    Looking forward to hearing from you soon!
    Regards,
    Earl

    • SCan's avatar
      SCan
      Experienced User
      2 years ago

      Hello Earl, did you receiove my private message reply?

    • SCan's avatar
      SCan
      Experienced User
      2 years ago

      Hello  Earl. I still haven't heard anything back from you. It would be nice to get a solution, or at least some idea of what is going on, and also get an answer to the other question in my DM.

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