Forum Discussion

SCan's avatar
SCan
Experienced User
9 months ago

"Add Transaction" from "Unmatched Statement Transactions" not working

Since updating AccountRight to 2024.2.1.3, "Add Transaction" from "Unmatched Statement Transactions" is not deleting the transaction from the "Unmatched Statement Transactions" list. I need to go bac...
Doreen_P's avatar
Doreen_P
MYOB Moderator
9 months ago

Hi SCan,

 

Thanks for updating us.

 

If the issues persists, kindly check check the bank rules if 'Auto-approve bank transactions match to MYOB transactions' is ticked, make sure that it is unticked. To do this, go to Setup > Preferences > Banking >  untick Auto-approve bank transactions match to MYOB transactions. Also, if there's any duplicate transactions, make sure to delete them. Once done, the 'Add Transactions' should be able to delete the transactions from the Unmatched Statement Transactions.

 

Feel free to post again anytime if you require further assistance. 
 
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

 

Best regards,

Doreen

  • SCan's avatar
    SCan
    Experienced User
    9 months ago

     

    Thanks Doreen. 'Auto-approve bank transactions match to MYOB transactions' is actually greyed out.

    Also there are no duplicate transactions

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      9 months ago

      Hi SCan,

       

      Thanks for updating us.

       

      Upon replicating the issue you're experiencing with Add Transaction, the function is working perfectly fine on our as expected. With this, we highly recommend clearing your AccountRight cache to remove any data residue. You can also uninstall and then reinstall the software or a quick clean reinstall to start fresh in AccountRight.

       

      Feel free to post again anytime if you require further assistance. 
       
      If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

       

      Best regards,

      Doreen

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