Hi SCan,
Thanks a bunch for giving those troubleshooting steps a shot! The best way to get to the bottom of the issue with the add transaction feature is to connect with our awesome support team. They can do a thorough check to see what's causing the hiccup and help you fix it right up. You can reach out to them through live chat with our virtual assistant MOCA or send a support ticket via MyAccount.
Cheers,
Princess
Thank you Princess. I have already sent this again yesterday, and in my experience it can take many days to weeks to get a response. And as I have stated in a separate thread I have made numerous support requests over the last two years around the issue of not automatically selecting transactions (containing the exact same data) in the reconcile window when importing a bank statement. support has been no help.
