jenna9817
11 months agoContributing User
Allocating payment to lock period invoice for customers
Hi, we have a customer who paid for there invoice in april however payment was never allocated. Can you allocate a payment to a invoice in the locked period? if yes how is this done? and ar...
- 11 months ago
Hi jenna9817,
Thanks for posting and welcome to the Community Forum.
I understand the need to create a payment for the invoice. If you are going to create a payment for the invoice, the application will allow you if the date of the payment is past the lock date period. However, if you need to create a payment inside the lock period date, you will need to lift the lock period before recording that payment.
I recommend reading through this article, Lock a Period. This will provide further information about how lock periods work.
Let us know if you require any further assistance with this.
Thanks,
Genreve