ASB Bank Feed

Hi Krissnz,

Thanks for sharing your feedback. Sorry to hear your previous support request took months to get a reply. We’re currently handling a high volume of requests, so some responses are taking longer than usual. Our team is working through them as quickly as we can and will assist as soon as a team member is available. If you’d prefer to try another support channel, you can find our live chat, phone and support request options here.

Regards,

Sai

Me too its frustrating it often happens and its always around the 20th or the 21st when your money is supposed to be arriving 

Last time I logged a support ticket I got no reply for months! Not helpful

Hi LizSmith and jenniferbaptist,

Thanks for the heads-up about the missing ASB bank feeds. We aren't quite sure where the issue is just yet, but we’ve flagged it with the right team to investigate. In the meantime, please drop us a support ticket through My Account. That way, they can dig a bit deeper and figure out what’s causing the hold-up.

Cheers,

Princess

I got the ASB ones yesterday but not today. Other banks are fine so suspect ASB issue?

My ASB Bank feeds has not come in as well.  Does this issue appear to other bank users as well?  Just wanting to check whether it is an ASB issue or an MYOB issue

My ASB Bank Feeds are also missing today. This suggests an issue with ASB rather than our individual MYOB file

Hi CreativeNland,

I'm sorry to hear the transactions from your cheque accounts haven’t come through, even though the ASB credit card transactions have. Bank feeds can sometimes update at different times. To refresh the feed, go to Banking > Bank Feeds and click Get Bank Transactions, then check again.

If the cheque-account transactions are still missing, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can check the feed in more detail.

Regards,

Sai