Majority of attachments are not appearing in the Bank Register. This applies to both "Pay Bills" and "Spend Money" transactions. These do however all appear in the purchase register. Even when the transaction is opened in the Bank Register the attachments are missing. Not a big one but makes ensuring all inbound invoices are attached somewhat tedious.
Any ideas?
Hi Smarthomes,
I’m sorry to hear that most attachments aren’t showing in the Bank Register for both Pay Bills and Spend Money transactions. It sounds like they’re still available in the Purchase Register, but having to check there each time is a real hassle. As a first step, try clearing the AccountRight cache, then reopen the file and check the Bank Register again. If they’re still missing, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can check and investigate further.
Regards,
Sai
