Forum Discussion

TyperightServic's avatar
TyperightServic
Contributing Partner
3 years ago

Bank deposits not showing

I have gone into prepare bank deposits and selected all the cash deposits listed, sent them to the cash drawer and then found one had been entered incorrectly as cash when it should have been "online...
  • Tracey_H's avatar
    Tracey_H
    3 years ago

    Hi TyperightServic 

     

    Thanks for your post. If you tried to delete the Receive Money/Payments transaction but the arrow was grey you'll need to delete the Prepare Bank Deposit transaction first.

     

    To locate the Prepare Bank Deposit transaction the first thing I'd check is the account it was posted to. One way to do this is check the account linked to undeposited funds in Setup>>Linked accounts>>Accounts & Banking>>Bank account for Undeposited funds.

     

    Once you know the account linked in that field, go to Find transactions>>Account tab and select that account in the Account field. Locate the Bank deposit transaction and click on the arrow to open, check the account the bank deposit transaction was posted to in the Deposit to Account field.

     

    If you continue to have problems please provide screenshots so that I can assist further. Make sure sensitive information is removed from screenshots prior to posting on the public Forum.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Tracey_H's avatar
Tracey_H
Former Staff
3 years ago

Hi TyperightServic 

 

Thanks for your post. If you tried to delete the Receive Money/Payments transaction but the arrow was grey you'll need to delete the Prepare Bank Deposit transaction first.

 

To locate the Prepare Bank Deposit transaction the first thing I'd check is the account it was posted to. One way to do this is check the account linked to undeposited funds in Setup>>Linked accounts>>Accounts & Banking>>Bank account for Undeposited funds.

 

Once you know the account linked in that field, go to Find transactions>>Account tab and select that account in the Account field. Locate the Bank deposit transaction and click on the arrow to open, check the account the bank deposit transaction was posted to in the Deposit to Account field.

 

If you continue to have problems please provide screenshots so that I can assist further. Make sure sensitive information is removed from screenshots prior to posting on the public Forum.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • TyperightServic's avatar
    TyperightServic
    Contributing Partner
    3 years ago

    Thanks Tracey, guess I was tired when writing this as after leaving it and tackling the next day I worked it out lol.

    • Tracey_H's avatar
      Tracey_H
      Former Staff
      3 years ago

      Hi TyperightServic 

       

      Great to hear you worked it out, thanks for letting me know. I've had those times too, sometimes leaving it until the next day is the fix.

       

      Please don't hesitate to post again if you need help in the future.