Forum Discussion

Oled76's avatar
Oled76
Cover User
8 months ago

Bank Feed Authority Form ERROR

Hi Team,   I'm trying to link a new Amex card to my bank feed for a few days now, but I keep getting the following message: "There has been an error retrieving your authority form. Please try agai...
Genreve_S's avatar
Genreve_S
MYOB Moderator

Hi Oled76, 


Thanks for posting your concern in the forum. 

 

I'm sorry to hear about your difficulties trying to link a new Amex card to the bank feeds. Generally, if you are an online admin to the file, there should be no errors trying to add a new card to the bank feeds. To investigate what is causing your issue, I will send you a private message to collect more information. 

 

In the meantime, feel free to post again in the forum if you require any other assistance. 

 

Thanks,
Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
8 months ago

Hi Oled76, 

 

I sent you a private message on Monday, but I haven't received any responses. 

 

If you still require help with your Bank Feed authority form, feel free to respond to my private message. We're happy to help.

 

Thanks,
Genreve

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    8 months ago

    Hi Oled76, 

     

    I hope you are well today. We will be closing this case since we haven't received any updates regarding your concern since November 20. 

     

    Feel free to create a new thread if you require any other assistance. 


    Thanks,
    Genreve