Forum Discussion
We are not msising any transactions in our Bank Feeds, the problem is that the date is incorrect.
We made payments on 20th January 2024 which was a Saturday and out bank statement shows these transactions dated that day, but Bank Feeds has them dated 22nd January which is the following Monday.
Hi, WaihiCH.
After reaching out with my support, we would like to clarify that our bank feeds update process does not include weekends. Transactions processed on weekends are typically reflected in the bank feeds with a one-day delay, excluding weekends. This is the reason for the date discrepancy you observed.
In your specific case, payments made on the 20th of January, a Saturday, will be reflected in Bank Feeds with the date of the following Monday, the 22nd of January.
If you have any further questions or if there's anything else we can assist you with, please feel free to let us know.
Thank you for your understanding.
Best regards,
Hannah
- WaihiCH10 months agoContributing User
It is possible please for MYOB to consider developing the software so that the bank feeds transactions can be updated every day now that banking transactions can occur 7 days a week.
- Hannah_V10 months agoFormer Staff
Thank you for your valuable suggestion. We appreciate your input regarding the update frequency of bank feeds transactions. We will certainly pass along your feedback to our development team for consideration.
Thank you for taking the time to provide your input.
Best regards,
Hannah
Looking for something else?
Search the Community Forum for answers or find your topic and get the conversation started!
Find technical support and help for all MYOB products in our online help centre
Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.