Bank Feeds keeps freezing

Hi RL2024,

Thank you so much for your post and welcome to the Community Forum! 

To resolve this, I suggest clearing your AccountRight Cache by following the steps outlined in this guide: Clearing the AccountRight Cache. If the issue persists, please inform us so that we can conduct a more thorough investigation.

Feel free to post again, we're happy to help!
Regards,
Earl

Hi RL2024,

I would like to check if you're still having this issue? If so, feel free to post again and one of us will be happy to assist you.

Regards,
Earl

We are having this problem too with MYOB freezing when the bank feeds are approved.

I tried to clear the cache but it's too complicated - there's several caches on the computer / lap top and I don't want to wreck anything. Plus there were no recent files in there - just some years old files - definitely they are not the source of the problem.

I hope MYOB fixes the problem soon. It's frustrating and wastes our time.

I go to the “Task Manager”  [ (Ctrl + Alt + Del) to get to there ] and right click on MYOB and choose “End Task”.

Another time waster in our busy days.

Hi Wynn,

I completely understand how frustrating that would be, especially when it keeps freezing during bank feed approvals. Just to reassure you, it is safe to clear the AccountRight cache, so you don’t need to worry about it affecting the rest of your computer or deleting anything important. In some cases, the AccountRight cache can cause freezing issues like this, so it’s still worth trying. If the issue keeps happening after that, please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can investigate it further with you. 

Regards,

Sai