Forum Discussion

FW2016's avatar
FW2016
Experienced Cover User
9 months ago

Bank Feeds not working

Morning, my bank feeds for the 14th November haven't worked.  There are two amounts showing in the Bank Statement column however the clients payments made via myob portal haven't been allocated from ...
Genreve_S's avatar
Genreve_S
MYOB Moderator
9 months ago

Hi FW2016, 


Thanks for posting your concern in the forum. 

 

I'm sorry to hear about your bank feeds not being matched to the transactions in the system. In my understanding, if the transactions are still sitting in the Prepare Bank Deposit window, you can create a transaction from there to move the amount from the undeposited funds to the bank account of your choice. 

 

I would suggest creating a transaction from the Prepare Bank Deposits window if the transactions haven't been automatically recorded yet. After which you can match this recently created bank transaction with the bank feed. 

 

Let us know if you require any further assistance with this. 


Thanks,
Genreve

  • FW2016's avatar
    FW2016
    Experienced Cover User
    8 months ago

    Morning Team, Unfortunately I'm still waiting for this issue to be resolved.  I need to run end of month reconciliations and am unable to due so due to this banking system failure!  Please resolve asap.  Thank you.

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      8 months ago

      Hi FW2016, 

       

      Thank you for the update. 

       

      May I know if you followed my previous response to create the transactions from the Prepare Bank Deposits window? 

       

      If you've done this but the issue persists. please provide us further information and we'll help as best we can. 

       

      Thanks,
      Genreve

      • FW2016's avatar
        FW2016
        Experienced Cover User
        8 months ago

        Hi Genreve,

         

        When I have had to do this in the past, I end up having the MYOB bank feed eventually enter into my banking transactions and have nothing to offset it against as I've done the manual transaction from Prepare Bank Deposits, (as you mention above) and then it sits unloved waiting to be reconciled but ...... nothing to link it to as I did the manual way.

         

        Thanks,

         

        Fiona