Bank Feeds
Hi I have old bank feeds that I have hidden back to 2024 showing back up and now they in my reconciliation statement causing it to be unbalanced. I deleted them all in my Bank Rec yesterday which t...
Forum Discussion
Hi everyone,
Looks like those reconciled accounts are playing a few tricks with older periods. If the transactions you’re seeing are from past reconciliations, you can follow Princess’s steps from this thread:
- Future‑dated reconciliation:
- Go to Banking > Reconcile Accounts > choose the account
- Use 31/12/9998 as the statement date
- Copy the calculated statement balance into the closing balance field
- Click Reconcile, then Undo the reconciliation
That usually pulls any “missing” transactions or removes transactions that aren't supposed to appear in the reconcile window, so you can tidy things up and reconcile as normal.
If you’re still seeing the same duplicates after doing that, the best bet is to get our support team to take a closer look. You can raise a ticket from your My Account page, or jump into MOCA, our virtual assistant, and ask to be put through to live chat.
Regards,
Genreve
