Hi,
Thank you for your response.
I’ve reviewed the transaction again, and this appears to be a single supplier payment (not a batch). The payment was recorded via **Pay Bills using the Electronic Clearing account**, and an ABA file was successfully generated and uploaded to the bank. The payment has also been processed and cleared in the bank account.
However, I’m unable to find any corresponding transaction in the bank account when attempting to match it in the Bank Reconciliation screen.
When I check:
This suggests that the payment may not have been transferred from the Electronic Clearing account to the bank account within MYOB, even though the ABA file was created and processed externally.
Could you please confirm:
1. Why the transaction may not have flowed through to the bank account in this case
2. The correct way to resolve this while maintaining proper audit trail (e.g. whether to reverse and reprocess, or record a manual transaction)
If possible, I would also appreciate any official documentation or guidance that explains this process clearly, as I want to ensure we are following the correct procedure going forward.
Thank you for your help.
Hi Fabulous_WM,
Thanks again for all the detail you’ve provided, you’ve done all the right checks on your side. At this point, because the payment is sitting in the Electronic Clearing account but not flowing through to the bank account in the file, we really need to jump into the actual company file with you to see exactly what’s happened (including the electronic payment history, any prior reconciliations, and whether there are any older electronic payment batches affecting things). Please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account.
Regards,
Sai
