Bank Reconciliation out because of PayDay Super

Hi sarsj, 

Yes, it looks like you’ve already matched it.

If that’s the case, the date difference shouldn’t stop the reconciliation, although the reconciliation will still be based on the date recorded in the file, which is 1 July. The next step is to go back to Reconcile Accounts and check if there are any other unticked or extra transactions causing the out-of-balance.

If it’s still out-of-balance after that, please contact support through My Account or MOCA, our virtual assistant. So they can take a closer look.

Regards,
Genreve

Hi, I think I have done that?

Hi sarsj, 

Thanks for the screenshots. Yes, this looks like a date mismatch, but you should still be able to match it in Bank transactions.

Try this:

• Go to Banking > Bank transactions.
• Find the bank feed line for the super payment and click it.
• Choose Match.
• Look for the existing Pay Super transaction with the same amount.
• If you can’t see it, clear any filters, widen the date range, and check again.
• Match it rather than allocating or categorising it again, so you don’t create a duplicate.

Reconciliation window dates would be based on what's recorded on the file. 

If it’s still not appearing as a match after that, we’d recommend getting in touch with support so they can check why it isn’t being picked up. You can reach out by creating a ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant. 

Regards,
Gemreve