Bankfeeds defaulting to closed bank account
Hi all, We changed bank account several months ago. All of the old bank accounts have been marked inactive. The old bankfeeds are also disconnected. Yet, when I first open bankfeeds, it still def...
Forum Discussion
Hi DanaCabrera,
Thank you for your post. I'd like to extend you a warm welcome to the Community forum. I hope you find it a valuable resource.
Making an account inactive will remove that account from appearing in the select list or in the dropdown arrow in the Bank Feeds screen. Can you please confirm if this account shown in your bank feeds is inactive in the Account List window? If it's still showing as your default bank account, the only way to get rid of it would be to delete the bank account via Edit >> Delete Account. However, if transactions have been recorded against it or it is a linked account, you can't delete it. I've sent you a private message to discuss this further. Please check your inbox by going to your profile in the community forum and then selecting the envelope icon.
Cheers,
Princess
I also have the same issue, very frustrating!
Hi AliParke9999,
Thanks for your post, and welcome to the MYOB Community Forum.
Making an account inactive should remove it from your selection options, but it seems like that might not be happening in your case.
Could you double-check if the account you're seeing in your bank feeds is marked as inactive in your Account List window? If it's still showing up as your default bank account, you might need to delete it by going to Edit > Delete Account. Just keep in mind, if there are transactions recorded against it or if it's linked, deletion might not be an option.
Feel free to post again anytime if you require further assistance.
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.Best regards,
Doreen
Hi Doreen
Thank you for your message. You are now the third moderator (after Princess and Earl) to suggest the same text book solution to me. I've provided multiple screen shots in the past showing without a doubt that the bank account in question was marked inactive. It could not be deleted because it had transactions in the past.
I was told the issue had been "escalated" but never got a reply in the 7+ months I've been waiting.
I have since closed our Myob file and started a new one. I no longer need a solution.
Kind regards,
Dana
