Bankfeeds not working
On the 30th October I sent an email to your data services and still haven't heard. Could someone please contact me. This is the issue: I’m experiencing a persistent issue with BankFeeds not refr...
Forum Discussion
Hi Isaiah_C
Thanks for the response. I've done that but it didn't get rid of my matched and reconciled August, in fact, I have now reconciled to the end of Sept and the transactions are still showing on Bankfeeds Bank Statement side for both August and some for Sept.
I have emailed your data services, but still haven't heard back. I will try to go through the my account and see if I can get somewhere.
Thanks!
Hi Eliane,
Thanks for giving Isaiah’s steps a go.
A couple of quick checks:
- Bank feed lines only drop off once they’re matched in MYOB. If you reconciled first, they can stick around. Just undo that recon, untick those entries in Reconcile Accounts, then jump back to Bank Feeds and use Find to match them.
- If something looks “missing”, it might already be matched/approved; it won’t show under Needs approval. Switch the filter to Matched/Approved (or All) to bring them up.
Still not matching or showing? Best to reach out to our support team so we can dig in. You can raise a ticket via My Account or jump on live chat with our virtual assistant, MOCA.
Cheers,
Genreve
