Forum Discussion

FranciscoJZR's avatar
FranciscoJZR
Contributing User
5 years ago

Can't repeat an electronic payment

Hello guys,   First, I want to let you know that I am new in a company and I don't have still many experience, but I have the attitude for learn! So, I was doing reconciliation and it looks like th...
Prepare Electronic Payments
  • Tracey_H's avatar
    Tracey_H
    5 years ago

    Hi FranciscoJZR 

     

    You've got a couple of options to transfer that amount to the bank account:

    1. delete the Prepare electronic payment transaction and reprocess with the Pay From Account as the bank account
    2. Record a Transfer Money, Transfer Money From account is the bank account and Transfer Money To is the electronic clearing account

    Transfer Money is found in the Accounts command centre and is used when you need to transfer amounts between your own bank accounts/credit cards or clearing accounts.

     

    Please let me know how you go with this.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

FranciscoJZR's avatar
FranciscoJZR
Contributing User

Hello Tracey,

 

Thank you very much for your answer! So, the account is the Electronic Clearing Account as you show. But, why can the reason be of not appearing when I am doing the reconciliation?

 

Again, thank you very much!

 

Warm regards,

Francisco

Tracey_H's avatar
Tracey_H
Former Staff
5 years ago

Hi FranciscoJZR 

 

Is that transaction in the Prepare Electronic Payments window? If so, you will need to follow these steps:

 

  1. tick the transaction
  2. click on Bank File
  3. a window will open with the message "The transaction will be recorded before the bank file is created", click OK
  4. the Save As window opens, click Cancel (normally you would Save the bank file but in this case the payment has already been made so you don't need to save the file)

A new transaction has been recorded transferring that amount from the electronic clearing account to the bank account so you should be able to reconcile now.

 

If the transaction is not in the Prepare Electronic Payments window follow these steps:

 

  1. go to Find Transactions
  2. in the Accounts tab search by the Electronic Clearing Account
  3. find the electronic payments transaction
  4. click on the zoom arrow to open and check the Pay From Account, it should be your bank account

 

fran3.PNG

 

Please let me know how you go.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • FranciscoJZR's avatar
    FranciscoJZR
    Contributing User
    5 years ago

    Hi Tracey,

     

    Again, thank you for your answer. It's not  in the Prepare Electronic Payments window. I have checked with this second option that you gave me and in the Pay from Account, the account is Electronic Clearing Account. Also, it-s with the gray arrow, instead of blue, so I guess it's closed teh transaction. So, what can I do to make it appear in the reconciliation?

     

    Thank you very much for your time, Tracey.

    • Tracey_H's avatar
      Tracey_H
      Former Staff
      5 years ago

      Hi FranciscoJZR 

       

      Just to clarify, in the Find Transactions window you are opening an electronic payment transaction not a pay transaction? Electronic payment transactions generally have an ID starting with EP. In my example I have opened EP000021 which opens the Prepare Electronic Payments transaction. The Pay From Account needs to be your bank account.

       

       

      If it is your bank account then the transaction has been transferred to your bank account. Make note of the date of the transaction and check in the Reconcile Accounts window for transactions posted on that date.

       

      Please let me know how you go.

       

      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

      • FranciscoJZR's avatar
        FranciscoJZR
        Contributing User
        5 years ago

        Hi Tracey_H ,

         

        So, it's an electronic payment but the account is the "Electronic Clearing Account", not my bank account. Is there some way to transfer it?

         

        Thank you for your time and patience!!

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