I want to combine some old GL accounts that were credit cards but when i do it says they have a bank feed attached to them and that I need to go to manage my bank feed to remove
there are no active feeds as they have been cancelled and the cards no longer exist.
Chat gpt tells me i can change the link to none but thats not an option
Hi lisagat,
That definitely sounds like a hassle. If those old credit card accounts have been linked to bank feeds, AccountRight can still block the combine action until that bank feed connection is fully cleared from the account. In some cases, old unmatched bank feed transactions can also stop the combine from going through. If you’ve already cancelled the feeds and it’s still not letting you combine them, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
