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Dgood's avatar
Dgood
Contributing User
2 years ago
Solved

Credit Credit - Client getting Reference Number Invalid

Hi    Two clients have called in the last week advising when they go to pay with credit card they are receiving a message saying - Reference number invalid?   Could you please advise why?   Tha...
  • Dgood's avatar
    Dgood
    2 years ago

    Hi

     

    I recently had an external MYOB consultant here and she advised to  - go into Company Information and in the Payee section fill it in with all 000000000. This will then produce a Quote Ref No. on the invoice in the pay by credit card section.

SamaraM's avatar
SamaraM
Former Staff

Hi MB (Dgood) 

 

Sorry to see that no one has replied to you yet. When your clients are receiving this error message, were they trying to pay through the online invoice system?

 

Are they able to try a different browser to troubleshoot if it is possibly a caching issue? If it still happens after changing browsers, could you provide a screenshot and the last 4 digits of your serial number so I can have a further look into this. 

Dgood's avatar
Dgood
Contributing User
2 years ago

Hi samara

 

Last four digits of our serial number is 1810

 

Thanks Madison

  • Dgood's avatar
    Dgood
    Contributing User
    2 years ago

    Hi 

     

    When my customer tries to pay an invocie by credit card on my invocie, they get the message - 

     

    Reference number not valid.

     

    How do we recetify this problem as we need to be able to accept our customers payments?

  • SamaraM's avatar
    SamaraM
    Former Staff
    2 years ago

    Hi Madison (Dgood)

     

    Thank you for providing that information. Would you be able to send a screenshot of the window where your customer is getting the error message so I can investigate further?

     

     If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

      • Dgood's avatar
        Dgood
        Contributing User
        2 years ago

        Hi Samara

         

        I have reently noticed also that the "Quote REF:" in the pay by credit card section on my invoice says Not Available.

         

        Not sure if this is where the issue is coming from.

         

        Regards Madison